Frequently Asked Questions

Is Oro's On-Line Ordering System safe?

Yes, we offer a choice of payment options and all orders are processed manually.  Please note that on-line shopping is only available to Australian and New Zealand residents.

How soon after ordering is the item despatched?

Immediately upon receipt of your payment, but our official policy is within 7 days.

Do you have a guarantee?

Yes, click here for details of our 7-Year Craftsman's Quality Guarantee.

Do you have an Exchange Policy?

Yes, click her for details of our 30-Day Exchange Policy but we do not offer a money-back.

Is Oro Diamonds and Gold accredited with GIA?

Yes - Craig Jackson, Managing Director has over 25 years experience in diamonds and graduated from GIA in 1981 with a GG (Graduate Gemmologist).  He is a GIA Alumni Member.